Hotels have traditionally had an extremely high percentage of card payments due to the cost involved. The next most frequently used payment would be cheque. However there are firm signs of a migration from cheques to electronic payments. According to the IPSO 2009 Annual Review, cheques, as a percentage of the total of non-cash payments made in Ireland, have dropped from 27% to 15% over the last five years.
Hotels tend to have busy peak times up to 10 in the morning where there is large queue waiting to check out. Taking up to a minute to deal with each card payment ensures unhappy and stressed customers.
QuestZones IP Transact solution facilitates card payments in less than 10 seconds. It is a robust POS broadband solution managed by QuestZones.
Some of the benefits to hotels are:
- Increased customer satisfaction and loyalty due to smaller queues
- Reduced walkouts and therefore bar and restaurant accounts are settled faster
- Lower merchant fees
- 24 x 7 x 365 support
QuestZones hotel customers include Jackson Court Hotel and The Ferryman.
"Availing of QuestZones services has enabled us to achieve a reduction in our costs whilst improving the service. Their advice and expertise in this field has enabled us to provide a faster, more reliable and better service to our customers."
Darren Power, Jackson Court Hotel